What this policy covers
AguaDash connects customers who need water delivery with drivers and operators who fulfill those orders. This policy explains what information we collect, why we use it, how long we keep it, and what happens when you delete your account.
Information we collect
- Account information such as your name, email address, profile photo, and role.
- Profile and operational details such as phone number, delivery address, saved map pin, vehicle details, and payout profile information for drivers.
- Location information when you use delivery-location confirmation, live driver tracking, or driver availability features.
- Order and payment data such as delivery requests, pricing breakdowns, transaction references, payout records, and fulfillment status updates.
- Device and notification data such as Firebase Cloud Messaging tokens used to send delivery and support updates.
- Support communications when you chat with AguaDash support.
- In-app order messages exchanged between a customer and driver during a delivery.
- Ratings and review text that customers submit about a completed delivery.
- Crash and error reports, together with basic device diagnostics such as device model, operating system version, and app version, collected automatically through Firebase Crashlytics so we can find and fix problems.
- Product usage analytics through Google Analytics for Firebase, which may include the Android Advertising ID on Android devices. This data is used only for first-party AguaDash product analytics — AguaDash does not serve advertising in the app and does not use any advertising or attribution SDK.
How we use your information
- To authenticate you and keep your AguaDash account secure.
- To match orders, route deliveries, show live status, and help drivers reach the correct destination.
- To process payments, reconcile settlements, and manage driver withdrawals.
- To send operational notifications about orders, support requests, and service issues.
- To investigate disputes, prevent abuse, and maintain service integrity.
Location and map data
AguaDash uses map and geolocation features to help customers pin delivery points and to help drivers update live delivery progress. We only request location access when it is needed for those features. If you deny location access, some delivery and tracking features may not work correctly.
Payments and financial records
AguaDash stores payment references, transaction status, and settlement records needed to confirm delivery payments, support refunds, and reconcile driver payouts. We do not store full card details inside the app codebase shown to users.
Sharing
We share only the information necessary to operate the service. Firebase and other Google services (hosting, database, cloud messaging, crash reporting, and product analytics), Google Maps, expressPay and Stripe (payment processing), our transactional email provider, and support or operational staff who need access to fulfill deliveries, resolve issues, or maintain the platform all act as service providers processing data on AguaDash's behalf.
To convert delivery coordinates into addresses and to power address search, AguaDash sends location coordinates and address search text to OpenStreetMap's Nominatim geocoding service. Nominatim is a third-party service, not an AguaDash service provider, and it receives only the location or address text needed to complete that lookup.
Retention and deletion
You can delete your account from inside the AguaDash app, or by emailing us. When you do, we remove your profile, support chat, saved delivery addresses, in-app order messages, any safety reports you filed, subscriptions, notification tokens, and other account-linked data that is no longer required. Completed orders, reconciliations, financial records, and delivery ratings may be retained in anonymized form so AguaDash can preserve accounting, operational, and fraud-review history without keeping your active account profile. A safety report another user filed about you is retained in the same anonymized form.
Your choices
- You can update your profile details from inside the app.
- You can control notification permissions from your device settings.
- You can delete your account from the in-app Account & Legal screen, subject to any active delivery or unresolved payout restrictions.
Questions
If you have a privacy question or need help with deletion, use the in-app support tools available in AguaDash, or email [email protected] if you no longer have the app installed.